Refund and Returns Policy

At Grainsbag, we strive to ensure customer satisfaction by providing high-quality products. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and refund policy.

1. Returns

We accept returns under the following conditions:

• The product is defective, damaged, or incorrect.
• The product is returned in its original packaging and unused condition.
• Returns must be initiated within 7 days of receiving the product.

How to Initiate a Return:

• Contact us at info@grainsbag.com or call +91 998-652-7589
• Provide your order details, receipt, and a brief description of the issue.
• Once your request is approved, we will guide you through the return process.

2. Refunds

Refunds will be issued under the following conditions:

• The returned product is received in good condition and meets our return criteria.
• Refunds will be processed to the original payment method within 7-10 business days after receiving the returned product.

Non-Refundable Items:

• Perishable goods such as food items that are opened or partially consumed.
• Products purchased on clearance or promotional discounts (unless defective).

3. Exchange Policy

If you receive a defective or damaged product, you can request an exchange. The exchange request must be made within 7 days of receiving the product. Contact us to arrange for a replacement.

4. Cancellation Policy

Orders can be canceled before they are shipped. Once the order has been shipped, the cancellation will not be possible, and you will need to initiate a return after delivery.

5. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

• Phone: +91 998-6527589
• Address: Rajajinagar Bangalore, Karnataka, 560086 India

We value your trust and are committed to providing a positive shopping experience. Thank you for choosing Grainsbag!