At Grainsbag, we strive to ensure customer satisfaction by providing high-quality products. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and refund policy.
1. Returns
We accept returns under the following conditions:
- The product is defective, damaged, or incorrect.
- The product is returned in its original packaging and unused condition.
- Returns must be initiated within 7 days of receiving the product.
How to Initiate a Return:
- Contact us at info@grainsbag.com or call +91 998-652-7589
- Provide your order details, receipt, and a brief description of the issue.
- Once your request is approved, we will guide you through the return process.
2. Refunds
Refunds will be issued under the following conditions:
- The returned product is received in good condition and meets our return criteria.
- Refunds will be processed to the original payment method within 7-10 business days after receiving the returned product.
Non-Refundable Items:
- Perishable goods such as food items that are opened or partially consumed.
- Products purchased on clearance or promotional discounts (unless defective).
3. Exchange Policy
If you receive a defective or damaged product, you can request an exchange. The exchange request must be made within 7 days of receiving the product. Contact us to arrange for a replacement.
4. Cancellation Policy
Orders can be canceled before they are shipped. Once the order has been shipped, the cancellation will not be possible, and you will need to initiate a return after delivery.
5. Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us:
- Phone: +91 998-6527589
- Address: Rajajinagar Bangalore, Karnataka, 560086 India
We value your trust and are committed to providing a positive shopping experience. Thank you for choosing Grainsbag!

Grainsbag delivers natural, high-quality essentials, promoting healthy living with sustainably sourced products.
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